Customer Centred Approach: Tracey Ferreira @spark0ver

Today's guest is Tracey Ferreira 

She wrote:

Having a customer centred approach is mission critical for today's marketing leaders. This #fieldnote provides a one page summary of thinking on the topic by brandlearning.com

Good work Tracey!

- Mauro

First Sketchnote: Todd Sattersten @toddsattersten

Sketchoting in Church: Dawn Pope @Doodlesbydawnp